Borrower Relationship Management

BAA Business Centre manages the borrower relationship in Uganda from the first conversation to disbursement and beyond, giving borrowers one point of contact throughout the loan process.

We follow up on compliance and the conditions to be met before disbursement, manage communication between the borrower and the credit team, and carry out post-disbursement check-ins and utilisation monitoring. We also advise on renewals and top-ups to support customer retention.